In terms of quality, what is the impact of constant product defects on a business?
- Increased customer satisfaction
- Enhanced market competitiveness
- Lower prices and increased sales
- Higher costs and potential customer dissatisfaction
Which of the following best describes flow production?
- Customising products for each customer
- Making products in small batches
- Continuous, high-volume production of standardised items
- Stopping production between each unit
What is a potential cost of poor quality in a business?
- Reduced customer complaints
- Increased production efficiency
- Enhanced reputation
- Customer dissatisfaction and loss of sales
How can poor product quality affect a business's reputation?
- By always enhancing the business's image
- By increasing customer satisfaction
- By damaging the business's reputation and reducing customer trust
- By prioritising quantity over quality
How can poor supplier relationships impact a business's unit costs?
- By always reducing costs
- By leading to efficient procurement
- By increasing costs and disruptions in the supply chain
- By guaranteeing high product quality
What is the primary goal of effective supply chain management in a business?
- Maximising product prices
- Minimising profitability
- Increasing waste and unnecessary costs
- Ensuring efficiency, cost-effectiveness, and fast production times
Which type of production system is characterised by the continuous production of identical items?
- Batch production
- Job production
- Flow production
- Custom production
What is the main benefit of maintaining high-quality standards in a business's products or services?
- Minimised efficiency and competitiveness
- Consistent customer satisfaction and trust
- Increased waste and defects
- Lower production costs
Which production process involves a workers to use a high degree of repetition?
- Mass production
- Job production
- Batch production
- Flexible production
In what way can self-service options, like FAQs on a website, contribute to good customer service?
- By increasing customer support staff
- By providing customers with quick and easy access to answers
- By allowing customers to search for their own answers
- Allowing the business to save money by reducing customer support staff
