Which production process involves a workers to use a high degree of repetition?
- Mass production
- Job production
- Batch production
- Flexible production
How does TQM view quality as compared to traditional management approaches?
- Quality is everyone's responsibility and is integrated into all processes.
- Quality is not relevant in TQM
- Quality is the responsibility of the quality control department only
- Quality is prioritised over cost considerations
Which of the following is a cost of poor quality control?
- Reduced customer complaints
- Increased customer satisfaction
- Higher defect rates and waste
- Enhanced production efficiency
Which of the following is a characteristic of JIC stock management?
- High storage costs due to large buffer stocks
- Rapid adaptation to changes in demand
- Lean and efficient supply chain
- Continuous production without stopping
What is a potential cost of poor quality in a business?
- Reduced customer complaints
- Increased production efficiency
- Enhanced reputation
- Customer dissatisfaction and loss of sales
How can poor product quality affect a business's reputation?
- By always enhancing the business's image
- By increasing customer satisfaction
- By damaging the business's reputation and reducing customer trust
- By prioritising quantity over quality
What is the main consequence of a business delivering high-quality products or services to customers?
- Increased customer complaints
- Decreased customer satisfaction and loyalty
- Enhanced reputation and customer loyalty
- Lower product prices
What does JIT stand for in the context of inventory management?
- Just-in-Transit
- Just-in-Time
- Just-Inventory-Tracking
- Just-in-Trouble
What is the primary advantage of delivering high-quality products to customers?
- Minimising efficiency and competitiveness
- Consistent customer satisfaction and trust
- Increased defects and inefficiency
- Improved stock control
In the context of lean production, what does "just-in-time" refer to?
- Delivering products to customers exactly on time
- Receiving materials and components exactly when they are needed in the production process
- Producing goods as quickly as possible
- Maintaining large inventories for safety
