What does quality refer to in the context of supplier selection?

  • The supplier's financial stability
  • The aesthetics of the supplier's products
  • The supplier's products or services maintain an agreed standard
  • The size of the supplier's workforce

How can a business effectively handle customer complaints to maintain good customer service?

  • By escalating complaints to senior management
  • Ensure negative reviews are counter-balanced by positive ones
  • Always issuing credit notes to unhappy customers
  • By resolving complaints promptly and professionally

What is the main consequence of a business delivering high-quality products or services to customers?

  • Increased customer complaints
  • Decreased customer satisfaction and loyalty
  • Enhanced reputation and customer loyalty
  • Lower product prices

What is the primary advantage of delivering high-quality products to customers?

  • Minimising efficiency and competitiveness
  • Consistent customer satisfaction and trust
  • Increased defects and inefficiency
  • Improved stock control

"In a Just-in-Time (JIT) system

  • what is the focus regarding inventory?"
  • Maximise stock levels
  • Minimise stock levels
  • Maintain constant stock levels

Which type of production system is characterised by the continuous production of identical items?

  • Batch production
  • Job production
  • Flow production
  • Custom production

What role does technology play in modern logistics and procurement?

  • It hinders efficiency and increases costs
  • It allows for manual record keeping
  • It can improve efficiency, tracking, and communication, leading to lower unit costs
  • It has no impact on business operations

What is a potential cost of poor quality in a business?

  • Reduced customer complaints
  • Increased production efficiency
  • Enhanced reputation
  • Customer dissatisfaction and loss of sales

What does "TQM" stand for?

  • Terminal Quantity Measure
  • Tick-box Questionaire Menu
  • Transformative Quantitiative Magnitude
  • Total Quality Management

In job production, what is the level of product customisation?

  • Low to moderate
  • High
  • Irrelevant
  • None