Which type of communication travels from senior to junior staff?

• Downwards
• Upwards
• Horizontal
• Parallel

Which of the following financial incentives are a percentage annual profits?

• Wages
• Salary
• Commission
• Profit share

For employers, what is a disadvantage of zero hours contracts?

• Staff only work when needed
• No need to guarentee shifts to staff
• Useful for seasonal work
• Staff do not need to accept offered hours

Which of the following is a characteristic of a motivated and engaged employee?

• High absenteeism
• Low productivity
• High job satisfaction
• Frequent workplace conflicts

Which of the following should an applicant include on their CV?

• Their age
• Their gender
• Their religious beliefs
• A personal statement

Which type of training is given to an employee when they first start a new job?

• Up-skilling
• Management
• Induction
• Motivation

Why might a layer of management be removed from a hierarchy?

• To decrease spans of control
• To improve pay and conditions
• To reduce staff costs
• To change the hierarchy from flat to tall

What does it mean to 'delegate a task'?

• To put yourself in charge of the task
• To put somebody else in charge of the task
• To remove all resposibility for a task
• To promote the task to shareholders

In a business heirarchy, who is in overall charge of the business?

• The Chief Financial Officer
• The Heath and Safety Executive
• The Managing Director
• The Shareholders

Removing layers of hierarchy is known as _____?

• Delayering
• Dehierarchy
• Demotion
• Despanning